PRIVACY POLICY | Utility Billing

Effective Date: 5-22-2025

1. Scope and Summary: We do not collect personal data directly from visitors to our website. All sensitive or identifying information, such as payment and billing data, is collected and processed by our trusted third-party payment providers to facilitate secure online transactions.

2. Information We Collect: We do not collect or store any personal data through this website. However, Creative Technologies Inc. may collect information such as personal identifiers for billing such as address, phone, email and utility meter reading data when users engage in payment transactions on our billing application and customer portal.

3. How Information is Used Creative Technologies Inc. uses collected data to process billing and payments, verify identity, provide service communications, prevent fraud, and comply with legal obligations.

4. Cookies, Tracking and Tokens Our website does not use cookies or tracking technologies. Creative Technologies Inc. may use cookies within their payment portal for performance and session management and encrypted tokens to store banking and credit card information. No credit card information is stored within our software applications.

5. Data Security We maintain standard security practices. Creative Technologies Inc. uses air gap technology for data backups, encryption and other safeguards to protect customer data.

6. Data Retention Creative Technologies Inc. does not retain any customer data and retains data as required by law or contract.

7. Sharing of Personal Data We do not share personal data. Creative Technologies Inc. may share billing data you’re your utility billers, financial institutions, regulators, and credit card processors.

8. Your Privacy Rights California and other U.S. residents may have rights to access, delete, or opt-out of data processing. Requests are handled by Creative Technologies Inc.

9. Opt-Out and Communication Preferences Users can unsubscribe from emails, reply STOP to texts by updating the communication preferences on the customer portal. Emergency Service-related messages may still be sent by email, phone or text.

10. Changes to This Privacy Policy: This policy may be updated as needed. Updates will be posted with a new effective date.

Creative Technologies Inc.

Email: Support@creativetechusa.com

Phone: (800) 898-3838