Reach Customers Quickly
Communicate faster during emergencies and critical events with our easy to use alert system.
Cloud or On-Premise Software
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We offer our customers choices. YOU select the operating model that best fits YOUR needs. A simple-to-use reliable billing solution backed by a support team that expects the unexpected.​​ ​​
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Access from anywhere using a web browser
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Transition while maintaining your existing customer information and historical data
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Built-in functionality to move at your pace, activate features when you need them
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Feature-rich with built-in security in mind, checkpoints to eliminate billing mistakes
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Bill for flat fee, metered, multi-utilities, allocation, and RUBS
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Scalable database to store all transactions including usage, billing, payments, adjustments, reversals, late fees, special charges and service orders
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Built-in checks to eliminate billing mistakes
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Improves bill collection by tracking bounced checks, liens, late fees and shut-off history
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Includes over 40 Standard reports with ability to customize your own reports
Efficient and Easy
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We know you’re busy so we designed the software so it’s easy to use to get the job done
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​One click billing with choice of multiple statement types from post card, full page and e-billing
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Built in comprehensive customer management module stores documents and pictures
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User friendly workflow navigation bar to guide you through the bill process
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Automated meter reading interface and meter change-out process
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Post payments quickly with online synchronization, batch import or customer payment grid
Organized and Available
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Your priorities are our top concern so we now present your critical data for quick access​
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Real-time reminders and alerts landing page
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Business dashboard with open balances, today's payments, high usage and service orders
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Easily export customer information, billing and payment data to Excel
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Move-in and move outs are easily recorded for prorating invoices
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One-off printing or emailing of statements and receipts
Build Your Plan
El Dorado is designed with a suite of optional add-on programs to meet your needs.
Cloud-based portal where you mange every aspect of your customers experience, invite your customers to log-on, see their bills and pay online.
Your customers can:
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Receive new, pending, past due bill notification and alerts by email or text
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Make a one time or scheduled payment by Credit Card or eCheck
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Pay by phone
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Sign up for Autopay and paperless billing
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View prior bills and track utility usage
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Request service, update account bill to information online
As an administrator you can:
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Access reports for Credit Card, eCheck payments, email and text bounces
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Send email, text and voice call out communications all or a group of your customers
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Automatically issue late, past due and disconnect notices if payment hasn’t been made
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Email an individual customer and forward copies of old bills
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Receive usage alerts for high, low or no usage
A fully-integrated mobile meter reading application eliminates rekeying, transfers data in real-time and gives you fast access to meter readers in the field.
Works with
3rd party meter reading software!
Your meter readers can:
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Be alerted when a reading is too high or too low
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Locate meters with Geo mapping
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Create and view customer notes and photographs
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Transfers meter reads, notes and photographs to El Dorado automatically
As an administrator you can:
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Configure variance thresholds
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Transfer data in real-time
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Email or text technician for efficient turnarounds
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Improve your customer’s experience by responding quickly
Mobile Service Orders
We have extended our service order module in El Dorado to integrate with the Easy Reader application where you can assign, manage and close out service requests for fast and easy access to customer account information and service orders for technicians on the road.
Your field technicians can:
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Record new and prior meter reading
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Take a picture
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Set the meter reading sequence
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Receive work order requests
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Update status from the field
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Locate meters with GEO mapping and get driving directions
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Update status from the field
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Upload new readings to the cloud
As an administrator you can:
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Generate work orders at the office
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Check the high or low reading status on the Business Status page
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Refresh, search, view and sort all service orders
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Retrieve new readings from the cloud